What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not getting the notifications

    Asked by JulieMelcooper on June 03, 2016 at 09:10 AM

    Hi,

     

    We tested the form and it works but i didn't get a notifications, how can i set this up?

     

    Thanks

    notifications email notifications email email alerts submissions
  • Profile Image
    JotForm Support

    Answered by Jan on June 03, 2016 at 10:55 AM

    Your email address is not in the bounce list. I checked the mail logs and I can see that the notifications are being sent properly.

    I have checked the settings of your notification and I can see that it is configured correctly. Please check your spam folder or junk mails.  You can also check if there are any spam filters on your email program or email client. Please try white-listing JotMail IP addresses.

    Related guide: How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Let us know if there any issues. Thank you.