What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Payment Field: Item subtotal not showing in live form

    Asked by roel_heerema on June 03, 2016 at 09:26 AM

    In the 'Purchase Order' wizard you have an option (when using Sub-Category and Sub-Labels) to choose 'Show item subtotal on form' (see attached image 'Show item subtotal on form - not working.png'). Apparently this is not working (for me). I would like to implement this option, as it has added value for my customers.

    Thanks for your concern.

    Page URL:
    https://form.jotformeu.com/61541543354351

    Screenshot
    item item subtotal purchase png thanks attached
  • Profile Image
    JotForm Support

    Answered by Charlie on June 03, 2016 at 10:46 AM

    I was able to replicate the problem, there should be a sub total in the sub products.

    Let me forward this to our developers to have it checked and fixed. Apologies for the inconvenience.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on June 27, 2016 at 11:14 AM

    Hi Roel,

    This is now fixed. Subtotal will now be displayed for item subproducts.

    Cheers!

  • Profile Image

    Answered by roel_heerema on June 28, 2016 at 07:43 AM

    Thanks for your effort! When I look at https://form.jotformeu.com/61541543354351 I indeed see the Subtotal now: excellent! But when I open this form via my website at http://www.roelandenpiet.nl/bedrijfslunch/ where it is called by

    <script type="text/javascript" src="https://form.jotformeu.com/jsform/61541543354351"></script>

    I cannot see this Subtotal anymore. Can you explain this for me?

    Thanks!

  • Profile Image
    JotForm Support

    Answered by beril on June 28, 2016 at 09:15 AM

    Thank you for replying back to us. I am able to see the subtotal when I open your form on your website.

    Could you please try clearing your browser cache? IT might be that it is holding previous data. After that, We would appreciate it if you could also test it on your side and let us know the result. We will wait for your response.

  • Profile Image

    Answered by roel_heerema on June 29, 2016 at 04:20 AM

    You are completely right! The Item Subtotal now shows on my form! It probably had to do with the browser cache. thanks for your effort.

  • Profile Image
    JotForm Support

    Answered by beril on June 29, 2016 at 04:23 AM

    Thank you for confirming.=) If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.