I'm getting 'An error occured during submission' when completing incomplete payment

  • impcat
    Asked on June 3, 2016 at 9:39 AM

    Hi Jotform team,

     

    I am experiencing problems accessing my submissions and "completing" submissions from "incomplete payments"

    I get an error message (see uploaded screenshot)

     

    I als

    o get what appears to be a "blank" entry with only a submission date and an IP address....

    I've tried many many times but h

    ave no idea what to do next.

     

    Please help

    Regards

     

    Olivier

    Jotform Thread 853096 Screenshot
    Page URL: https://form.jotform.com/53332591823960
  • Welvin Support Team Lead
    Replied on June 3, 2016 at 11:09 AM

    I tried completing the submission in the incomplete payment list of your form, but I'm also getting the error. It's a kind of a server error to our end based on the console log.

    Im getting An error occured during submission when completing incomplete payment Image 1 Screenshot 20

    I have now forwarded this thread to our developers for them to check further. If there are updates, you should know it through this thread.

    For the meantime, I would suggest cloning the form then use the cloned version. See if the issue will also happen there.

    https://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account

     

    As for the blank submission, I will answer that in this new thread: https://www.jotform.com/answers/853176. 

  • NeilVicente
    Replied on June 7, 2016 at 7:57 AM

    Hi Olivier,

    I am the developer to whom your case is assigned. I tried to replicate the error with manual completion of incomplete (or unpaid) submission but to no avail.

    May we know the last time you have experienced this problem? Also, did it ever occur with any other form of yours?