What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Says my storage is reached?

    Asked by liondebbie on June 03, 2016 at 10:20 AM

    I thought I had deleted the submissions to reduce the amount in storage.  What did I do wrong  I have this on two of my websites etowahrc.org as well. 

    Page URL:

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    Answered by victor on June 03, 2016 at 11:24 AM

    I have just reviewed your account and see that you only have 96 total submission. Even though your active forms do not have any submissions, you currently have a couple of forms in your trash bin with submission.


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    Answered by liondebbie on June 03, 2016 at 11:45 AM
    Thanks. After I sent this in I figured out how to delete them. Didn’t know that when I deleted the forms I will no longer use, that the submissions would remain intact.

    Thanks. Again.


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    JotForm Support

    Answered by Kevin_G on June 03, 2016 at 12:32 PM

    Good to know you figured it out, juts to let you know, when you delete a form it is still saved in the trash folder, this is in case you will need to restore this form or you still need to download this data in the future, to delete permanently a form you need to purge it, here is an image that will help you to do that: 

    This will delete permanently the form and submissions.