How do I hide blank fields in the notifier and email auto responder?

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    paulyx2
    Asked on June 03, 2016 at 10:49 AM

    Hello,

     

    I no longer have an option in the setup and embed preferences to hide blank form fields.  I have a pretty complex form and now my recipients get an extremely long email with blank fields.  I tried the forum, however all threads link to the old preference menu.  Can you help please??

     

    Thanks,

  • Profile Image
    Kevin_G
    Answered on June 03, 2016 at 12:24 PM

    This option is enabled by default this is why you cannot find it in the new wizard, I would suggest you to test your form and you will notice that.

    However, if you want to make sure you can load the old interface and enable this option: http://www.jotform.com/?old 

  • Profile Image
    paulyx2
    Answered on June 03, 2016 at 02:45 PM
    It hides the blank fields in the notifier, however it doesn’t in the auto email reply upon submission.
    [cid:image004.jpg@01D1BDA3.FD18B9B0]Paul Pendley, Parking Operations Supervisor
    City of Columbia Parking Services Division
    820 Washington Street, Columbia, SC 29201
    Office: 803-545-3080
    Main Office: 545-4015 Cell: 803-429-5560
    prpendley@columbiasc.net
    ...
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    Huberson
    Answered on June 03, 2016 at 03:31 PM

    If you modified/edit the Notification Email, blank fields will not be hidden in the email. You can re-create a new notification and leave the email as default.

    The Recipients and everything can be modified but, any changes to Email break the feature. This avoid automatically not displaying a wrong field when you have edited the email, also because the email structure changes by your modifications.