Can't find my account

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    Benecia 
    Asked on June 03, 2016 at 11:15 AM

    I am trying to log in to my account under what I always log in with:

    benecia@beneciabeyer.com

    password: babe1563

    And it tells me that the username and password does not match.

    I then clicked on the link that said "forgot password" and I entered my username: benecia@beneciabeyer.com and it says there is no account.

    However, when you go to the website, it is clearly there and I was able to send myself a test form.

    Please HELP !

     

  • Profile Image
    Kevin_G
    Answered on June 03, 2016 at 12:13 PM

    I did not find an account related to the email address you shared, if you have a link to one of your forms, please provide us with that it would be helpful to find your account. 

    We will wait for your response. 

  • Profile Image
    benecia
    Answered on June 03, 2016 at 12:45 PM

    Thank you for getting back to me. Here is a link to one of our forms:
    http://form.jotform.us/form/51955175274159
    Thank you !
    ...
  • Profile Image
    ashwin_d
    Answered on June 03, 2016 at 01:12 PM

    Hello benecia,

    It seems you were able to sign in to your account. 

    I did check your form #51955175274159 and found that it is associated with account "benecia". The profile email address of this account is bbeyer@boulderweekly.com. Please be noted that password reset email is sent to profile email address and that is the reason why you got the error message.

    If you have access to this email address, you should be able to reset your account password.

    Thank you!