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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email notifications to multiple addresses in our domain

    Asked by thelilla on June 03, 2016 at 11:45 AM

    not getting the email i made as an auto reply

    Page URL:
    http://ourly.help/setup-center

    auto reply how how do i email Getting not getting
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    JotForm Support

    Answered by david on June 03, 2016 at 12:33 PM

    I checked our logs for the addresses in your form and indeed, the email notifications are failing to be delivered.  It looks like your address was rejecting emails from our address as spam for a period of time.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails. 

    I removed your addresses from the list and the notifications should attempt to send once again.  For more information on preventing this form happening in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues