What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I get my encryption key to work?

    Asked by sinatraman86 on June 03, 2016 at 12:03 PM

    I've downloaded the unique key provided by the JotForm encryption service, but when I upload the key when asked, forms are not being decrypted.

    Does the file containing the key need to be a special format?

    Thank you,

    Adam Cluchey

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    JotForm Support

    Answered by BJoanna on June 03, 2016 at 12:55 PM

    Type of the file should be KEY File (.key). 

    That should be same type that was downloaded.

    Did you maybe created more that one key? Please note that each key will be unique and only with right you can decrypt your submissions. 

    If you use right key you should be able to decrypt data that you receive view email Notifications and data on submission page of your form encrypted form. 

    More about encrypted forms and how to use them, you can find inside of this guide:


    Please try one more time to decrypt your data. Let us know if you need further assistance.