How can I get my encryption key to work?

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    sinatraman86
    Asked on June 03, 2016 at 12:03 PM

    I've downloaded the unique key provided by the JotForm encryption service, but when I upload the key when asked, forms are not being decrypted.

    Does the file containing the key need to be a special format?

    Thank you,

    Adam Cluchey

  • Profile Image
    BJoanna
    Answered on June 03, 2016 at 12:55 PM

    Type of the file should be KEY File (.key). 

    That should be same type that was downloaded.

    Did you maybe created more that one key? Please note that each key will be unique and only with right you can decrypt your submissions. 

    If you use right key you should be able to decrypt data that you receive view email Notifications and data on submission page of your form encrypted form. 

    More about encrypted forms and how to use them, you can find inside of this guide:

    https://www.jotform.com/help/344-Encrypted-forms-and-how-to-use-them 

    Please try one more time to decrypt your data. Let us know if you need further assistance.