What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Password reseet email will not go through

    Asked by Careese on June 03, 2016 at 04:33 PM
    I'm having this same issue. Reset 7 times, still no email 
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    JotForm Support

    Answered by david on June 03, 2016 at 04:35 PM

    I checked our logs and indeed, the emails were failing to be delivered.  Your address ended up on our bounce list due to rejected emails.

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    I removed your address from the list and sent the reset email once again.  It looks to have gone through this time.  Check your inbox to see if it has.