Received a message that I am spamming

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    Asked on June 03, 2016 at 04:57 PM

    I asked a question at the end of another thread and then got this email... what did I do wrong?


    Answered by Jeanette


    Please stop spamming our support forum. Our support team answers in a order from oldest to newest, otherwise your account will be susspended by the system.

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    Answered on June 03, 2016 at 07:08 PM

    It seems that the thread has been deleted due to duplication or some other person has posted in the same thread. We do not encourage our users to open multiple threads on the same issue. We will be addressing all the questions received on the support forum in a timely manner and in the order we receive it. If any user has opened multiple threads on the same issue, his account is likely to be suspended by the system.

    Hope this information helps!