What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to configure recipient auto email confirmations

    Asked by aderan on June 03, 2016 at 06:01 PM

    There are no automatic confirmations that are going out to our participants that register for the Summer Intensive 2016 and we are not getting the registrations that do come in to our inbox. We get some but not all. I have to log on to Jotforms to download the spreadsheet with all the registrants. Is there something I need to do to make sure that the participants all get a confirmation email and is there something I need to do to make sure that we are getting the registrations sent to our inbox as they come in? Thank you, Richard.

    auto confirmation email autoresponder
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    JotForm Support

    Answered by Mike on June 03, 2016 at 07:45 PM

    Thank you for contacting us.

    Unfortunately, your email address ended up in our bounce list.

    We have now removed it from the bounce list, so that the email delivery should be restored.

    Related guide:

    How to Remove Your Email Address from Bounce List

    In order to setup the email confirmations for participants, please configure an email Autoresponder on form. 

    Creating a Form Autoresponder

    If you need any further assistance, please let us know.