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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What constitutes an "incomplete payment" form?

    Asked by wapackidscamp on June 03, 2016 at 07:44 PM

    We have several forms that are designated "incomplete payment." There is some confusion as to what constitutes an "incomplete payment" as it contains forms whose payments appear to have been made in full.

    A second question is why are there multiple forms by a single applicant?  

    Thank you! 

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    JotForm Support

    Answered by BDAVID on June 03, 2016 at 11:07 PM

    An incomplete payment means that the user did not process the payment while on Paypal side, please read this articles that explains further what constitutes an incomplete payment:


    I would recommend you to enable Paypal IPN. Instant Payment Notification is a POST message sent by Paypal (for regular merchant accounts) whenever a transaction is completed on their sidehttps://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal 

    Note: Completing a submissions will NOT process any payment as there was no payment information to begin with. The system will simply treat this as a regular submission so it can be included on form reports, and that email alerts can be fired off as usual: https://www.jotform.com/help/135-How-to-view-incomplete-payments 

    On regards of preventing users making multiple submissions, you may set unique submissions on your form, please check this guide to learn how to enable this feature: https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form 

    Let us know if you need more help.