What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Allow using CSS and HTML in customized PDF designer

    Asked by blakefam on June 04, 2016 at 01:31 AM

    I have prepared an auto response email called 'Medication Form email PDF Print' for my form at:


    Is it possible to copy this exact layout into the customised PDF layout. This would allow me to provide respondents with a {pdf link} to save and print their form response.

    I tried copying the source code from the email and pasting it into a text field in the customise PDF process - with no luck.

    I need respondents to receive the from as a PDF so they can print it, write their name, sign and date the form then hand the document to me. (silly administrative rules I Know)

    Rather than print the email, I need it to be a PDF so every form returned to me is the same and does not have a Google or hotmail or someone else's header and footer.

    Thank you in anticipation.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on June 04, 2016 at 02:07 AM

    Unfortunately, the Customize PDF feature does not allow insertion of codes like CSS or HTML. You need to use the available options in the PDF editor to redesign the layout of your PDF submissions.


    The email field is quite different from the customize PDF, the email template can easily be formatted using HTML code using the text editor. The customize PDF feature, on the other hand, is a much more advance way to format your PDF layout, the source code cannot be edited as it is generated to a PDF structure and not HTML. I can forward this to our developers as a feature request if you want, however, I cannot guarantee that this can be implemented.

    Let us know your thoughts.

  • Profile Image

    Answered by blakefam on June 04, 2016 at 06:45 PM
    Hi Charlie
    many thanks for your well constructed and comprehensive response, albeit
    not really what I wanted to hear. I understand and appreciate what you are
    JotForm has some amazing capabilities, particularly when HTML and CSS
    customisation features are utilised. Personally, to be able to make use of
    CSS and HTML in all areas of JotForm would be a significant benefit.
    Whilst there are no guarantees, I would like you to seek advice from your
    developers as using the existing PDF customisation 'feature' is pretty
    'mechanical' and in my experience somewhat lacking in precision and editing
    features such as adding tables in accurately placing form fields, spaces
    and underlining.
    I look forward to hearing from you.
    Cheers from downunder (Australia)

  • Profile Image
    JotForm Support

    Answered by jonathan on June 04, 2016 at 07:58 PM

    Hi Bill,

    I have now submitted a request ticket to the higher team support regarding your feature requested on the PDF Designer.

    Since this is a feature request, we cannot provide you any time table when or if this feature will be implemented. But will notify you with update on the status on this thread when available.

    Let us know if you have further question.


  • Profile Image

    Answered by blakefam on June 04, 2016 at 08:45 PM
    As always, the JotForm team provide brilliant service. Thank you for
    recognising my input and making the effort to achieve an outcome.
    I look forward to any updates.