API Limit reached

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    Asked on June 04, 2016 at 12:32 PM

    Hi there!

    I received an email last night, saying I've reached my limit, but I don't even have 28 views... and those are all from PREVIEWS!!

    Can something be done about this? I don't understand!


  • Profile Image
    Answered on June 04, 2016 at 02:07 PM


    Each API that is used in your form has a certain limited number of requests per day your app or integration gets called, so even if it's a preview, it gets counted as a request one it loads.and this counter restarts daily.

    Here are the API limits according to plan subscriptions:

    Free: 1000
    BRONZE: 10,000
    SILVER:  40,000
    GOLD: 100,000

    I also have restarted the counter for your API limits so there should be no problem anymore.

    Please do let us know if you have further questions or concerns.


  • Profile Image
    Answered on January 12, 2017 at 10:38 AM

    I have this too, and I am only building my form!  Now I am locked out of the account. 

    Can some one help me, I need to finish this form.  I have only competed two test submissions.  I have not previewed it 1000 in the past two days. 

  • Profile Image
    Answered on January 12, 2017 at 11:46 AM

    Hello ses1913,

    I have restarted your API counter.

    May I also recommend next time to start your own thread in order for us to give you proper assistance and for better privacy.