What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    API Limit reached

    Asked by ngoode on June 04, 2016 at 12:32 PM

    Hi there!

    I received an email last night, saying I've reached my limit, but I don't even have 28 views... and those are all from PREVIEWS!!

    Can something be done about this? I don't understand!


  • Profile Image
    JotForm Support

    Answered by liyam on June 04, 2016 at 02:07 PM


    Each API that is used in your form has a certain limited number of requests per day your app or integration gets called, so even if it's a preview, it gets counted as a request one it loads.and this counter restarts daily.

    Here are the API limits according to plan subscriptions:

    Free: 1000
    BRONZE: 10,000
    SILVER:  40,000
    GOLD: 100,000

    I also have restarted the counter for your API limits so there should be no problem anymore.

    Please do let us know if you have further questions or concerns.


  • Profile Image

    Answered by ses1913 on January 12, 2017 at 10:38 AM

    I have this too, and I am only building my form!  Now I am locked out of the account. 

    Can some one help me, I need to finish this form.  I have only competed two test submissions.  I have not previewed it 1000 in the past two days. 

  • Profile Image
    JotForm Support

    Answered by liyam on January 12, 2017 at 11:46 AM

    Hello ses1913,

    I have restarted your API counter.

    May I also recommend next time to start your own thread in order for us to give you proper assistance and for better privacy.