What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving emails from new form submissions any longer.

    Asked by molivier on June 04, 2016 at 04:15 PM

    I used to get emails sent to me whenever a new form was submitted, but all of a sudden I am no longer receiving the emails.  Was there a change in policy?

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    JotForm Support

    Answered by jonathan on June 04, 2016 at 06:56 PM

    I found your email ###c@######s.com in the bounce list due to this reason.


    I have fixed it now by removing the blocked email in the list. New incoming email should now get through.

    You can also checked and remove bounce listed email in your account.

    User guide: How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope this help. Let us know if there are still issue.