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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving submission emails

    Asked by BLADEOFGRASS on June 05, 2016 at 08:19 AM

    Suddenly, after many, many months of receiving them, I am no longer receiving my regular submission emails.

    Page URL:
    https://form.jotform.com/52916981784976

    Emails receiving regular submission months after
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    JotForm Support

    Answered by Mike_G on June 05, 2016 at 09:15 AM

    I see that you have two notifiers in your account that have two different email address set to receive an email notification. Base on what I see on my end only one of the email addresses if having issues receiving the email notification. I have checked the email and found out that it is included in the bounce list.

    Result: ga******me@*****link.net is IN the bounce list

    Reason(s) : smtp; 550 IP 209.126.123.105 is blocked by EarthLink. Go to

    I have removed it from the list and you should be able to receive emails again to that email like before.

    To avoid this from happening again in the future, you can refer to these guides:

    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Whitelisting-JotMails-IP-Addresses

    I hope this helps. Let us know if you need any further assistance. Thank you.