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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    If I Down grade will I lose Data information

    Asked by ykpsa on June 05, 2016 at 02:23 PM
    information
  • Profile Image
    JotForm Support

    Answered by BDAVID on June 05, 2016 at 02:31 PM

    Yes, if you downgrade to free plan, all the submissions will be deleted except for the 500 most recent ones. So, make sure to download all your data at once: https://www.jotform.com/help/374-How-to-export-all-of-your-data-at-once

    Or once you downgrade to free, you can purchase the Storage plan to have unlimited submission storage: https://www.jotform.com/pricing

    Open a new thread if you need anything else, we will be glad to assist you.

  • Profile Image

    Answered by ykpsa on June 14, 2016 at 02:45 PM
    Thank you,
    I currently have apx 90 submissions over the course of a few months , (its
    under 500 submissions) If I down grade to starter level (free) will I lose
    any data since it a few months old ?
    Or will I be able to keep all my information since I'm under 500
    submissions?
    [image: Yeshivas Kayitz Pretoria]
    Moshe Minsky / Executive Director
    917-951-7707
    Yeshivas Kayitz Pretoria
    www.ykpsa.com
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on June 14, 2016 at 04:22 PM

    If you downgrade you will not lose any data, since you have 84 submission so far. You can store up to 500 submissions on starter account. 

    Open a new thread if you need anything else, we will be glad to assist you.