What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    What is your server details?

    Asked by jencressaid on June 05, 2016 at 09:59 PM
  • Profile Image
    JotForm Support

    Answered by Chriistian on June 05, 2016 at 11:12 PM

    We have several servers worldwide. JotForm data centers are located in the US and Germany. We have 2 data centers in the US (Texas and Virginia) and 1 data center in Germany. The data centers in the USA are Incero Data Center found in Dallas, TX http://incero.com/about and AWS East - Northern Virginia https://aws.amazon.com/about-aws/globalinfrastructure/?nc1=h_l2_cc.

    The data is replicated between these two locations for high availability. We also use Cloudflare services for backups and for offloading stress when there are large flows of data.

    Please let us know if you need further assistance.

  • Profile Image

    Answered by jencressaid on June 05, 2016 at 11:45 PM
    Thanks Christian.
    Our client is using Office 365, and I notice that there has been some issues in the Forums. When I click a link to show the solution, this page isn’t loading properly, and then takes me back to my account page - http://www.jotform.com/answers/785019
    Can you shed any light on what is going on with Office 365?
    Thank you :)
    Kind Regards, Jen
    a 36 Butt Street, Ballarat, Vic, 3350 e jen@cressaid.com.au w www.cressaid.com.au p (03) 5331 6122 t @cressaid

  • Profile Image
    JotForm Support

    Answered by Chriistian on June 06, 2016 at 01:09 AM

    I would like to inform you that there are no issues in the forum. The thread you have linked is a Private thread. This means only the user and the support team will be able to view that thread. If anyone else tries to view that thread, they will be redirected to their account, just as you have encountered.

    Please let us know if you need further assistance and we will be glad to help.