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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are no longer receiving submission emails.

    Asked by stylishent on June 06, 2016 at 07:55 AM


    Suddenly over the weekend we stopped receiving submission emails. We have logged in and forwarded the submissions via email back to ourselves. We have not made any adjustments recently and everything was working very well and we were very happy. Any thoughts gratefully received.

    Many thanks.

    Nigel Peirce

    Page URL:

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    JotForm Developer

    Answered by kutlu on June 06, 2016 at 08:07 AM

    Hello stylishent,

    Your email was in the bounce list.


     I have removed it form the bounce list. you should be able to get notifications.

    The reason was the mail server detected JotForm as spam. So please mark JotForm sender as not spam, so that it will not be blocked in the future.

    Please follow the link http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues for detailed explanation