Problem with deleting submissions

  • Profile Image
    dectro
    Asked on June 06, 2016 at 09:06 AM

    Hello, I received an e-mail from you telling me that my free account is over the limit of 500 submissions (it says that I have over 750). Since then I deleted almost 300 submissions but the situation didn't change. It still says that I have over 750. 

    Do you know why this is?

     

    Thanks

  • Profile Image
    Jan
    Answered on June 06, 2016 at 10:26 AM

    I fixed this by recalculating the submissions count and your monthly usage. Please log out and log back in to verify the changes.

    If there are any issues, let us know. Thank you.

  • Profile Image
    dectro
    Answered on June 06, 2016 at 10:45 AM
    It works thanks !
    De : JotForm [mailto:noreply@jotform.com]
    Envoyé : 6 juin 2016 10:25
    À : Dario Zujo
    Objet : Re: Problem with deleting submissions
    A new response has been received:
    /www.jotform.com>[https://www.jotform.com/images/logo2.png?2]/www.jotform.com/>/www.jotform.com>
    Answered by Jan
    I fixed this by fixing the submissions count and recalculating your monthly usage. Please log out and log back in to verify the changes.
    If there are any issues, let us know. Thank you.
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  • Profile Image
    Jan
    Answered on June 06, 2016 at 12:01 PM

    You are welcome. Have a nice day!