What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problem with deleting submissions

    Asked by dectro on June 06, 2016 at 09:06 AM

    Hello, I received an e-mail from you telling me that my free account is over the limit of 500 submissions (it says that I have over 750). Since then I deleted almost 300 submissions but the situation didn't change. It still says that I have over 750. 

    Do you know why this is?

     

    Thanks

    submissions deleting submissions deleting submission storage usage
  • Profile Image
    JotForm Support

    Answered by Jan on June 06, 2016 at 10:26 AM

    I fixed this by recalculating the submissions count and your monthly usage. Please log out and log back in to verify the changes.

    If there are any issues, let us know. Thank you.

  • Profile Image

    Answered by dectro on June 06, 2016 at 10:45 AM
    It works thanks !
    De : JotForm [mailto:noreply@jotform.com]
    Envoyé : 6 juin 2016 10:25
    À : Dario Zujo
    Objet : Re: Problem with deleting submissions
    A new response has been received:
    /www.jotform.com>[https://www.jotform.com/images/logo2.png?2]/www.jotform.com/>/www.jotform.com>
    Answered by Jan
    I fixed this by fixing the submissions count and recalculating your monthly usage. Please log out and log back in to verify the changes.
    If there are any issues, let us know. Thank you.
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  • Profile Image
    JotForm Support

    Answered by Jan on June 06, 2016 at 12:01 PM

    You are welcome. Have a nice day!