What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Download of My Data - Zip File is empty and cannot be extracted

    Asked by gsrawrescue on June 06, 2016 at 09:32 AM

    I recently requested a download of my data since my storage is full. You created a zip file which was successfully downloaded to my laptop. Upon trying to extract this file ( Windows 10) the file is empty.

    Please recreate this file insuring it contains my data and notify me when ready for download to my computer

    Thank You 

    Kate Yazowski

    GSRAW Webmaster

    Page URL:
    https://secure.jotformpro.com/form/40025438338956

    and cannot zip file contains windows thank
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    JotForm Support

    Answered by david on June 06, 2016 at 11:24 AM

    Since you only have a couple forms, it would be easier to just download the data directly, rather than using the app:

    http://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel

    You will get the same files as you would downloading the zip file.