Download of My Data - Zip File is empty and cannot be extracted

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    gsrawrescue
    Asked on June 06, 2016 at 09:32 AM

    I recently requested a download of my data since my storage is full. You created a zip file which was successfully downloaded to my laptop. Upon trying to extract this file ( Windows 10) the file is empty.

    Please recreate this file insuring it contains my data and notify me when ready for download to my computer

    Thank You 

    Kate Yazowski

    GSRAW Webmaster

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    david
    Answered on June 06, 2016 at 11:24 AM

    Since you only have a couple forms, it would be easier to just download the data directly, rather than using the app:

    http://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel

    You will get the same files as you would downloading the zip file.