Question about Billing

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YSUHonors
Asked on June 06, 2016 at 09:34 AM
Hello,

We upgraded our account to Silver Yearly for which we paid $159.50 and it isn't due to renew until January of 2017. Why would we be also charged $90 for our previous plan? Jotform sent an email saying the yearly subscription was about to be renewed on June 5 and then sent an email saying the charge was denied. Do you have a telephone number we can call and talk to a representative about this?
- JotForm
- yearly
- charge
- hello
JotForm UI Developer

beril
Answered on June 06, 2016 at 10:32 AM

I will answer your question at the following link. Please follow up there:

https://www.jotform.com/answers/854389