Question about Billing

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    YSUHonors
    Asked on June 06, 2016 at 09:34 AM

    Hello,

     

    We upgraded our account to Silver Yearly for which we paid $159.50 and it isn't due to renew until January of 2017.  Why would we be also charged $90 for our previous plan?  Jotform sent an email saying the yearly subscription was about to be renewed on June 5 and then sent an email saying the charge was denied.  Do you have a telephone number we can call and talk to a representative about this? 

  • Profile Image
    beril
    Answered on June 06, 2016 at 10:32 AM

    I will answer your question at the following link. Please follow up there:

    https://www.jotform.com/answers/854389