What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Question about Billing

    Asked by YSUHonors on June 06, 2016 at 09:34 AM

    Hello,

     

    We upgraded our account to Silver Yearly for which we paid $159.50 and it isn't due to renew until January of 2017.  Why would we be also charged $90 for our previous plan?  Jotform sent an email saying the yearly subscription was about to be renewed on June 5 and then sent an email saying the charge was denied.  Do you have a telephone number we can call and talk to a representative about this? 

    JotForm yearly charge hello
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    JotForm Support

    Answered by beril on June 06, 2016 at 10:32 AM

    I will answer your question at the following link. Please follow up there:

    https://www.jotform.com/answers/854389