What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't login to my account!

    Asked by Liz Manfredi  on June 06, 2016 at 10:13 AM

    Hi,

    I have tried to login to my account and am being told that my details are incorrect.  When I try to reset my password I am told that my email does not exist.  I used the account yesterday so am confused.

     

    Thanks

    Liz

    can't thanks My Account and email
  • Profile Image
    JotForm Support

    Answered by Kiran on June 06, 2016 at 12:39 PM

    I see that there are no accounts registered with this email address. However, as I check with the recent edit of your JotForm, I notice that you are looking for the account lizmanfredi which is registered using personal email id. 

    Please try logging to your JotForm account using the username. If you forgot the password, you may try resetting the password using the username so that the password reset instructions are sent to the account registered email address. If you are referring to some other account, please let us know the username or any form ID from your account so that we can try to locate your account.

    If you need any further assistance, please let us know. We will be happy to help.