What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Visual Report: Charts are currently broken

    Asked by LyceeChicago on June 06, 2016 at 11:04 AM

    Hi, 

    I would like to use the visual reports feature.  I have read the tutorial for using this feature, however it does not seem to be working correctly for me.

    I can build a visual report, but there is no way to edit the settings of the graphs, in fact, no graphs appear.  If I add a "chart" I see a box with a question form the form, but I am not presented with any options to change which question the chart is based on, no chart appears, and there is no settings or properties buttons to click.  Please help!

    -Tatiana

    Screenshot
    visual report broken charts
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    JotForm Support

    Answered by Mike on June 06, 2016 at 01:31 PM

    Thank you for contacting us.

    We were able to reproduce the issue with missing charts in Visual Reports. A bug report ticket has been escalated to our Development Team.

    We will get back to you once the issue is fixed.

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    JotForm Support

    Answered by david on June 06, 2016 at 03:21 PM

    Reports should be working properly once again.  If you have any further trouble with anything not displaying or showing incorrectly, let us know and we will be happy to have another look.

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    Answered by Hopeassembly on July 22, 2016 at 07:09 AM

    It seems this feature is still broken. I can create a report and it displays a default chart but as soon as you try and edit it, the graphics just disappear. I havetriedclearing browsercache (Chrome) and also run in MS Edge but same problem.
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    JotForm Support

    Answered by Kevin_G on July 22, 2016 at 09:41 AM

    @Hopeassembly, 

    In order to properly assist you, I moved your report to another thread, it can be found here: https://www.jotform.com/answers/888578 

    We will assist you on that thread as soon as possible.