What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How long will it take before incomplete payments are submitted through PayPal?

    Asked by MeganHouseFoundation on June 06, 2016 at 11:39 AM

    I've created PayPal with Jotform, the users have registered and made the payment on PayPal, but they are showing as incomplete payments and they don't send an email to me about the registration submission, how long will it typically take before PayPal notifies Jotform.  I also don't get the user's information.   Thanks.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on June 06, 2016 at 01:35 PM

    To learn more about Paypal Incomplete Payments, please check this guide: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    If the payment was completed and you received the funds directly in your Paypal account but the submission was labeled as incomplete in JotForm, then it is most likely related to your Paypal account's IPN not being enabled. Please follow the steps on this guide on how to enable it: https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal 

    For the meantime, you can just hit "Completed" the ones in the "Incomplete Payments" if you see that your users have successfully made the payment in your Paypal account.

    I hope that helps.