Prepopulate app: Masked phone number field can not be prepopulated

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    BxClinic
    Asked on June 06, 2016 at 12:15 PM

    Hi there,

    I've just hit the same problem as the original poster; any chance this bug is going to be fixed please?

    Thanks,

    James

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    BJoanna
    Answered on June 06, 2016 at 12:35 PM

    On other thread mentioned issue with prepopulate app and masked phone field was not reported to our developers. 

    I did some tests and it is still not possible to prepopulate masked phone number field with prepopulate app. 

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

    For now instead of phone number field you can use regular text box field and set validation of that field to be numeric. Or you can manually insert it on the generated URL, like my colleague suggested on other thread. This guide will help: http://www.jotform.com/help/71-Prepopulating-the-fields-to-your-JotForm-via-URL-parameters 

  • Profile Image
    BxClinic
    Answered on June 06, 2016 at 12:37 PM

    Thanks for the quick response. As a workaround I've used a text box, but the mask would be very useful!

    Regards,

    James

     

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    BJoanna
    Answered on June 06, 2016 at 01:43 PM

    You're welcome. Once this issue is resolved we will inform you via this thread. 

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    NicholasWestley
    Answered on June 10, 2016 at 06:09 AM

    Hi,

    This has now been fixed.  Telephone fields with input masking are now supported in the prepopulate app.

    Regards,

    Nicholas