What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Fillable PDF form can not be submitted

    Asked by rainbowplay on June 06, 2016 at 12:18 PM


    I am trying to use your fillable form creator.  When I link it to an existing form a pdf is created just fine.  When I fill out all the details and then try and submit the form gives me an error saying a field is missing (even though it isn't).  Can you please advise, I am using Adobe Acrobat Pro XI to fill out the form.


    Kind regards,


  • Profile Image
    JotForm Support

    Answered by BJoanna on June 06, 2016 at 02:30 PM

    Did you created Fillable PDF form from this form http://www.jotformeu.com/form/60593829156364?

    I have cloned that form and I was able to replicate mentioned issue on my cloned form. 

    After that I have inspected your form and I saw that you have three hidden fields. One of them is required. I was able to resolve this issue on my cloned form by removing required option from that hidden field. 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by BigAlan on February 17, 2017 at 03:53 PM

    Hi I have been trying for two weeks to get a form made fillable using the https://www.jotform.com/fillable-pdf-form-creator/ I have had other support members trying to help but its still not working.I started again last night and created a brand new form using the Matrix in the Survey Fields but to no avail .Have you any ideas where I am going wrong.I am using Acrobat Reader



  • Profile Image

    Answered by BigAlan on February 17, 2017 at 06:31 PM

    I would like to thank the jotform support staff for their help I have now at last completed my form.

    Thanks again