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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Selections made in dropdown menus are always the default language in email notifications. Even if the language is changed

    Asked by Simovision on June 06, 2016 at 12:51 PM
    Now I start receiving the autoresponder (mail) partially correct:

    - The left column has been perfectly translated into French
    - The right column -whenever the input value was a drop down list- still results in the Dutch value*

    * Of course, I translated every Dutch form value using the in form translation tool.

    What can be the problem here?
    dropdown menu default language email notification change
  • Profile Image
    JotForm Support

    Answered by david on June 06, 2016 at 01:03 PM

    I was able to reproduce this on my end.  If I change the form from Dutch to French, the correct options are shown in the dropdown field:

    However, in the email notification, the Dutch translation is still shown:

    I will forward this to our developers to have a look.  We will let you know via this thread as soon as we have any updates.

  • Profile Image

    Answered by Simovision on June 16, 2016 at 08:40 AM

    Dear Sir,

    Have you already got a solution regarding this issue please?

    Thank you in advance.

  • Profile Image
    JotForm Support

    Answered by John_Benson on June 16, 2016 at 10:42 AM

    I apologize if this issue has caused you any inconvenience. Unfortunately we don't have any updates yet regarding this issue. We will let you know once an update is available.

    Thank you for your patience.

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    JotForm Support

    Answered by beril on July 15, 2016 at 10:53 AM

    First of all, thank you for checking the status of your ticket. Unfortunately, there is no update yet. However, one of our developers was already assigned to fix the issue. I've sent a message to our developers for you. We will notify you here once we have an update on the status. Thank you for your patience.

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    JotForm Support

    Answered by NicholasWestley on August 12, 2016 at 06:03 AM

    Hi

    This has now been fixed.  Radios/checkboxes/dropdowns will be translated properly in submission emails.

    Please let us know if you have hany issues or questions.

    Thanks,

    Nicholas

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    Answered by Simovision on December 01, 2016 at 05:17 AM

    Hi,

    I'm encountering some problems using the "Website | Simovision | RMA" form within the "Simovision" Folder.

    Although no single setting has been changed in the last couple months, I do not receive a confirmation e-mail (nor as a client, nor as the one receiving the filled form).

    Please help me out urgently.

    Thank you in advance.

     

    Mikaël

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    JotForm Support

    Answered by Nik_C on December 01, 2016 at 05:38 AM

    Hello Mikael,

    I opened a separate thread for you since it is an unrelated issue and we will handle it here.

    Thank you!