What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form was working in my wordpress site and now it is NOT

    Asked by Kbiggins on June 06, 2016 at 01:32 PM

    when I submit my form it just says "please wait" and never moves.

    61527910703149 

     

    I downloaded plugin and when I use this:  [jotform id=61527910703149] it doesn't show the form at all. 

     

    When I use the full link,  It shows up nicely but just says PLEASE WAIT.

     

    It was working as the  [jotform id=61527910703149] , and then the web developer downloaded some updates and deleted my page, I had to rebuild it and now it doesn't work, so I'm sure it is due to some updates.

     

    Please help.  it's urgent.

    Page URL:
    http://shangrilaco.com/wte/

    site and in form was working
  • Profile Image
    JotForm Support

    Answered by BJoanna on June 06, 2016 at 03:32 PM

    I have tested your embedded form, but I was not able to replicate mentioned issue. Your embedded form is shown on my end. I was also able to submit it. When I submitted your form I got redirected to Thank You page. 

    Were you able to resolve your issue? If not please tell us which device and browser are you using? Can you try to use some other browser to see if the issue persist? 

    Looking forward to your reply. 

     

  • Profile Image

    Answered by Kbiggins on June 06, 2016 at 04:45 PM
    Thank you! I tried the embedded route after I sent my panicked email to you and that worked just fine as your instructions say. Sorry for the hassle! Thank you!
    Sent from my iPhone
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 06, 2016 at 08:21 PM

    On behalf of my colleague, you're welcome.

     Do get back to us if you need further assistance, we will be glad to help.