What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to save the changes made in the Form Builder

    Asked by cogleye on June 06, 2016 at 03:04 PM
    save changes unable to save changes made form builder saving
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    JotForm Support

    Answered by Kiran on June 06, 2016 at 06:32 PM

    We have received your question blank through this thread. Please provide us with more information on the issue that you are experiencing so that we can help you with.

    We will wait for your response. Thank you!  

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    Answered by cogleye on June 06, 2016 at 06:34 PM

    I accidentally posted this and couldn't delete it.

     

    The problem is that I created a form, but it wouldn't ever save, it just kept spinning and spinning and nothing happened.

     

    Thoughts?

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    JotForm Support

    Answered by Jan on June 06, 2016 at 09:47 PM

    We currently don't have issues in the Form Builder in terms of saving the form. Please try to log out and log back in to JotForm.

    Please check if this issue will happen on another browser or not. If not, then the problem is within your browser only. Have you recently installed any browser extensions or add-ons? If yes, then please disable them.

    I will clear your form cache so that your forms will be refreshed from our servers.

    Let us know if the issue is still the same. Thank you.

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    Answered by cogleye on June 07, 2016 at 12:18 PM

    I was using Chrome browser yesterday and today - same problem today.

    As you suggested I tried another browser - Microsoft Edge - same problem. I click Save and it just spins and spins and I cannot click on anything else on the screen either.

    One note - I did use the Configurable list widget on my form. Any chance the bug could be in there?

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    JotForm Support

    Answered by Kiran on June 07, 2016 at 01:42 PM

    I have tried adding Submit button to your JotForm and saved it which went fine without any issue. I don't see any issue with the form or your account at the moment. I don't think it is an issue with teh Configurable list widget on the form. Could you try opening the form in a private/incognito window and save it to see if that works? If the issue still persists, we request you to check the browser console (Press F12 to activate/deactivate console window on the browser) to see if there is any error displayed. Please provide us with the screenshot of the error if there is any so that we can further investigate the issue.

    Thank you!

     

     

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    Answered by cogleye on June 07, 2016 at 02:45 PM
    I tried to submit response this to the message thread, but got the
    ERR_CONNECTION_RESET there too.
    I tried it in the incognito window - same thing. I did get an error and a
    warning.
    The error I got was:
    Failed to load resource:
    net::ERR_CONNECTION_RESET
    The warning said:
    Synchronous XMLHttpRequest on the main thread is deprecated because of its
    detrimental effects to the end user's experience. For more help, check
    https://xhr.spec.whatwg.org/.
    formBuilder en-US.06f780.js.221
    Build Questions took 0.108 fs.js:2089
    Form Show took 0.144 fs.js:2089
    Initialize took 1.789 fs.js:2089
    message arrive to page: >MessageEvent fs.js:2089
    I tried to attach the screenshot to this message - just kept spinning,
    wouldn't upload.
    I went to your "How to add screenshots" and tried Method 2 - and got "This
    site can't be reached" and "ERR_CONNECTION_RESET"
    ...
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    JotForm Support

    Answered by Kiran on June 07, 2016 at 03:29 PM

    With the help of the information that you have provided here, it looks like there is an issue with connecting to JotForm service at some point. Do you have any anti-virus installed on your computer or any AdBlock plugins installed for the browser? Could you check the link provided below to follow and see if that helps?

    http://appuals.com/best-fix-err_connection_reset/

    Please get back to us if the issue still persists. We will be happy to assist you further. 

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    Answered by Rajat  on June 30, 2016 at 08:53 AM

    If you are unable to get rid out of this error code problem then check out this website post to find out that how to easily fix and solve this error code Problem ;

    How to Fix Error ERR_CONNECTION_RESET Code Problem