What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
You should find the email address where submissions are being emailed by following this guide: How-to-Find-and-Change-the-Email-Address-Used-for-Notification-Email
Once there you should be able to change the email recipient and add a new one, this guide will help you with that: How-to-Properly-Change-and-Test-a-New-Email-Recipient-Address
If this does not help, please provide us the link / name of your form and the email address where you want emails to be sent, we will be glad to check it.
I found another thread where you provided more details, because of that, I will reply there, please take a look on this link: https://www.jotform.com/answers/854712