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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form "EXISTING CUSTOMER REQUEST" appears to be corrupt is not updating on my web-site when I make changes to the form in jot-form any longer

    Asked by gbodle1972 on March 18, 2012 at 10:51 PM

    My form "EXISTING CUSTOMER REQUEST" appears to have become corrupt and is not updating on my web-site when I make changes to the form in jot-form any longer.  I cloned that form into a new form and put the source code in for that hoping it would correct the problem but it only displayed the version I cloned then that one stopped updating as well.  I can update either of the forms in jotform and everything previews fine in jot-form but then the changes are not reflected on my web-site even though I saved the form in jot-form.

    I had used jot-form with no problems at all prior to this and never experienced this issue.  Do I just need to create a new form from scratch due to corruption that occured in the 2 forms?

    Any ideas?

     

    Thanks

    Page URL:
    http://www.poop911.com/existing-customer-request.php

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    JotForm Support

    Answered by idarktech on March 18, 2012 at 11:14 PM

    Hi there,

    It's just a replication delay problem of form.jotform.us. To have a speedy update of your forms, simply change your form embed code from:

    <script type="text/javascript" src="//form.jotform.us/jsform/20778663925163"></script>

    to:

    <script type="text/javascript" src="//www.jotform.us/jsform/20778663925163"></script>

    Hope this helps. Thanks.

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    Answered by ItalyTech on March 18, 2012 at 11:14 PM

    Hi, Can you try now again ? I've maded a test and it seems to work good.

     

    Thanks.
    Alessandro

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    Answered by gbodle1972 on March 18, 2012 at 11:28 PM
    Sorry...Alessandro.... I tried again and nothing to my existing form
    objects I had. I could delete the jotform test message you guys put up but
    then when I tried just modifying the lable on one of my fields nothing
    happened after several attempts to save
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    Answered by gbodle1972 on March 18, 2012 at 11:30 PM
    Using the "www" instead of the "form." worked. Thanks!
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    JotForm Support

    Answered by abajan on March 19, 2012 at 03:29 AM

    Glad you got it resolved. If you need further assistance with anything, do let us know.

    Cheers