What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm theme doesnt reflect the changes in preview after installation

    Asked by sovereignscholars on June 06, 2016 at 10:02 PM

    JotForm installs, but doesnt show in preview. 

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    JotForm Support

    Answered by jonathan on June 06, 2016 at 11:06 PM

    I checked your jotform https://www.jotform.us/form/61564623823154 and I can see the used JotForm Theme was appllied on the form as intended.




    Were you not able to view the same on your browser?

    Perhaps you just need to refresh the browser (close and open it). Or test also on a different browser, in Chrome or Firefox browser.

    Let us know if issue still remains.

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    Answered by sovereignscholars on June 07, 2016 at 12:45 PM
    I would like this theme. https://www.jotform.com/themes/#form/61564623823154
    but after installation it doesn't save.
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    JotForm Support

    Answered by liyam on June 07, 2016 at 02:30 PM

    Thank you for your response, sovereignscholars.

    As how I interpret the issue, you are able to save the theme but the changes do not reflect on the form. In as such, I have submitted a report regarding this matter to the development team. We'll inform you as soon as we have updates on this.

    Thanks for your patience and we apologize for your inconvenience. 

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    Answered by sovereignscholars on June 07, 2016 at 02:45 PM
    Thanks for the prompt response. The theme isn't working after installation.
    I have tried repeatedly, it does not appear in preview or when I publish.
    Since it isnt working for us, if you are able to fix it, we'd appreciate it.
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    JotForm Support

    Answered by liyam on June 07, 2016 at 04:15 PM

    Thank you for the clarification. And yes, I was also able to replicate the same. As I have already submitted a ticket to the development team regarding this issue, what we can do basically is wait for their updates.

    But here is an immediate alternative solution:  What you will need to do is get the full HTML source of your form. This user guide will give you a walk through to get the said source: https://www.jotform.com/help/104-How-to-get-the-Full-Source-Code-of-your-Form

    After you have obtained the HTML source, you can paste the code to your preferred text/html editor.

    Next, search for "themeRevisionID" on your form  this part of your source code, and once found, remove that parameter including its value. (i.e. <link type="text/css" rel="stylesheet" target="_blank" href="https://cdn.jotfor.ms/themes/CSS/5606547a977cdffe498b4567.css?themeRevisionID=56665021977cdff07d8b4567"/> )

    Next, copy again the code from the editor and place it to a web page, and then save.


    Another option, visit the URL of the said CSS code, without the themeRevisionID (the one that was striked out), copy the CSS code and inject the CSS code in your form. This user guide will teach you how to inject the CSS code into your form: https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes

    Please let us know if you need clarification on this matter.