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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment not going through.

    Asked by Oliviasmith on June 07, 2016 at 12:17 AM

    My client filled out my payment form and it is though stripe and she did this on Saturday and it says I have a submission but it looks odd. It has not gone through or said that she has paid this amount. I need to know what is going on so I can fix this.


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    JotForm Developer

    Answered by omur on June 07, 2016 at 01:55 AM

    Hello Olivia,

    Thank you very much for reporting the issue. I'll open an investigation on your form.

    Please allow me some time and I'll update you on the situation.

    Thank you very much


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    JotForm Developer

    Answered by omur on June 07, 2016 at 04:30 AM

    Hello Olivia,

    I've tested your form and it looks like it works without any issue.

    What I would suggest is, creating a product with an amount you could test easily, for example $1 and than test the form.

    If you still experience problems, I'll be happy to help you.

    Please let me know the results

    Thank you