What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why my submissions data is gone?

    Asked by ilsf on June 07, 2016 at 04:29 AM

    We have collected near 450 submissions with no difficulties viewing the information. but suddently there was no data exept for ID, Submission date & IP! (total number of submissions are still the same but with no data) What on earth happened?? we are in urgent need of these data!

    Please Help!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Nik_C on June 07, 2016 at 06:07 AM

    I checked your form and confirmed the issue. 

    I'll investigate a little bit more and get back to you.

    Thank you for your patience.

  • Profile Image
    JotForm Support

    Answered by Nik_C on June 07, 2016 at 08:26 AM

    Please check your submissions page, all submissions should be there as expected, I just viewed them.

    Let me know if you have further questions.

    We're sorry for this inconvenience.

    Thank you!