What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email not being sent

    Asked by RHemery on June 07, 2016 at 04:43 AM

    Hi there

    Is there anything on your server blocking emails being sent to recruitment@bedford.ac.uk?

    We no longer seem to be receiving notifications to this address. Started about 1.5 weeks ago.

    I've checked with the IT team here and it's nothing they have blocked - I edited the form to send emails to fbegum@bedford.ac.uk as well as recruitment@bedford.ac.uk and they go to her email address fine.

    Could you look into please?

    Thanks

    Page URL:
    https://eu.jotform.com//?formID=20460654373

    email sent not being sent Emails checked thanks and
  • Profile Image
    JotForm Support

    Answered by emre on June 07, 2016 at 05:06 AM

    Hi there,

    We checked our logs and found that the email address "recruitment@bedford.ac.uk" has jumped in bounce list, so that's way you have stopped to receive notifications. Now, I fixed the issue, you can test your email now. Also, please don't forget to let us know about its final state.

    For more information on preventing this form happening in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

     

  • Profile Image

    Answered by RHemery on June 07, 2016 at 05:10 AM

    Thanks.

    Could you please check and see if any other @bedford.ac.uk or @bedfordsixthform.ac.uk email addresses are being blocked.

    Cheers

  • Profile Image
    JotForm Support

    Answered by emre on June 07, 2016 at 07:35 AM

    Hi,

    Checked our bounce list and fixed issue for any entry from these two domains.

    Regards