What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Missing submissions

    Asked by stuh on June 07, 2016 at 09:17 AM
    this has also happened to me, i hope there is a way to retrieve!
  • Profile Image
    JotForm Support

    Answered by BJoanna on June 07, 2016 at 09:44 AM

    I have checked submissions of your form http://www.jotform.co/form/60543347480859 and I saw that some of the data are missing. 

    Considering that you are located in EU, I would suggest you to check the Europe Datacenter option on Data page of your account. Please try to check/enable this setting and see if this will fix the issue.

    More about Eu safe forms you can find inside of this article: https://www.jotform.com/blog/178-EU-Safe-Forms-Our-Solution-to-the-EU-Safe-Harbor-Invalidation 

    Then please try login to your account using https://eu.jotform.com/ and check your submissions. 

    Hope this will help. Let us know if you need further assistance.

  • Profile Image
    JotForm Support

    Answered by BJoanna on June 07, 2016 at 01:06 PM

    It seems that there is an issue with the submissions displaying blank between 13-May-2016 to 23-May-2016. Our developers have fixed this issue and you should be now able to view all the form submissions normally. We are sorry for the inconvenience this may have caused.

    Please check and let us know if you need any further assistance.