What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms are no longer being emailed to my inbox at brian@fitnowtraining.com

    Asked by FitNow on June 07, 2016 at 10:27 AM

    I had been receiving these. Now... I have to log in each time. I don't like that. How can I get this cleared up so I start receiving the emails again?

     

    Brian Koning

    Page URL:
    http://www.fitnowbootcamp.com/forms-1.html

    My Forms inbox Emails start receiving in
  • Profile Image
    JotForm Support

    Answered by beril on June 07, 2016 at 11:28 AM

    Hello Brian,

    First of all, we are sorry for the inconvenience this may caused you. Your email address, brian@fitnowtraining.com  is NOT in our bounce list. 

    I've also checked your Mail Logs. It seems 2016-06-07 10:40:45] Notification Test SENT to brian@fitnowtraining.com from noreply@jotform.com via AMAZONSES

    However, [2016-06-07 10:35:11] Notification Test FAILED to brian@fitnowtraining.com from noreply@jotform.com via AMAZONSES

    Did you remove your email address from the bounce list?

    Please, check the guide below also:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

     In addition to that, If this is not working to some of your forms, I would suggest using our SMTP method(s):

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.