What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Customer service phone number

    Asked by TorahTrendyGirl on June 07, 2016 at 10:49 AM
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    JotForm Support

    Answered by Charlie on June 07, 2016 at 11:48 AM

    I'm sorry to say but we do not have a phone support. You can reach us by opening a new thread here in the forum or by email (support@jotform.com). 

    We have a 24/7 support team and we answer inquiries in less than 24 hours. I see you already have another thread regarding a coupon code setup, I have already answered it on this thread link: https://www.jotform.com/answers/855358. You can directly reply on that thread for additional questions or feedback on that concern.

    Thank you.

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    Answered by jodiunruh on April 24, 2017 at 04:02 PM
    $19 at JotForm Inc
     
     
     
    Visa
     
    2535
     
     
     
      April 7, 2017 #2136-5483  
     
     
     
     
    Description
     
    Amount
     
     
     
     
    Subscription to Bronze Monthly
     
    $19.00
     
     
     
     
    Total
     
    $19.00
     
     
     
     
    Paid
     
    $19.00
     
     
     

     

    I am suppose to be on the FREE plan, but you keep charging my credit card this amount every month, and I'm not even using your service. Please stop and cancel this subscription and refund me for all of the $19 charges you have debited from my account.  Please confirm that you have received this and are taking care of this matter promptly.

     

    Thank you,  

     

    Jodi Unruh

    jodi@jodiunruh.com

    (541) 954-1667

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    JotForm Support

    Answered by Kevin_G on April 24, 2017 at 06:33 PM

    Jodi,

    I can see this is a duplicated post, you seem to have opened your own thread about the same topic, we will assist you as soon as possible on the following link: https://www.jotform.com/answers/1127469