What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I want to verify that I'm on the Bronze Monthly instead of the Yearly

    Asked by scottsvision on June 07, 2016 at 10:53 AM

    Just upgraded to Bronze plan for $19 a month and chose the monthly option - not the annual option. I then received a receipt for $159 for a yearly plan. 

    I did notice two invoices where there's possibly a $140 credit? 

    Just want to verify that I'm not being charged the annual amount, but the monthly amount of $19.

    Thanks,

    Scott

    yearly Annual credit
  • Profile Image
    JotForm Support

    Answered by Welvin on June 07, 2016 at 12:50 PM

    You have first upgraded to Bronze Yearly and downgraded back to Bronze Monthly. When downgrading, our system will not automatically refund the remaining balance and will keep it as your deposit. The monthly will be deducted from the balance and we'll only charge you a new when you're running out of funds on your account. But if you want a refund, let us know and we'll send it to you. 

  • Profile Image

    Answered by scottsvision on June 07, 2016 at 01:11 PM

    I need a refund because there's no way I signed up for yearly.

  • Profile Image
    JotForm Support

    Answered by Welvin on June 07, 2016 at 02:21 PM

    I've refunded the remaining amount of $140 USD. Expect the refund returned to your card within 4-10 business days. 

  • Profile Image

    Answered by scottsvision on June 08, 2016 at 07:51 AM

    Thanks for your timely response and support!

  • Profile Image
    JotForm Support

    Answered by Nik_C on June 08, 2016 at 09:47 AM

    On behalf of my colleague Welvin, you're welcome.

    Please let us know if we can be of anymore assistance.

    Cheers!