What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving email when my forms are submitted. I do have the correct email address.

    Asked by aryoung on June 07, 2016 at 11:51 AM Page URL:
    https://form.jotform.com/61585012511143

    My Forms correct email not receiving email email
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    JotForm Support

    Answered by david on June 07, 2016 at 01:18 PM

    I checked our logs and indeed, the emails notifications for your form are failing to at least one address.  It looks like "ary****@wa*****.edu was rejecting emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevented further rejected emails. 

    I removed your address from the list and notifications should attempt to send once again.  For more information on preventing this from happening again.  Please see this guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If any other addresses are not receiving the notifications, you can remove the from our bounce list on your end:

    https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list