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    File Uploads: Incorrect count of files and upload space limit on the form and submissions

    Asked by mttobrien on June 07, 2016 at 12:02 PM
    Yes, I am referring to the data uploaded. I have delete all submissions, but the value for storage used did not reduce. I have uploaded another single small submission, so total data should be just a few kb.
    I will upload a 5 mob file, look at the stats, delete the submission with the 5 mob file and see if the storage used reduces.
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    JotForm Support

    Answered by Charlie on June 07, 2016 at 12:12 PM

    I see there are 14 uploads on your form when I .

    But you actually have one submission in your form with 2 files, they are 2 KB and 4 KB. And your upload space is 173.45 KB:


    Let me forward this to our developers to have it checked and fixed. Apologies for the inconvenience.

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    Answered by Matt OBrien  on June 07, 2016 at 12:14 PM

    My test with a 5.6 Mb file worked as expected.


    Previously, I had deleted all submissions, expecting the storage consumed to go to zero, which it did'nt. 


    I am happy, based on the 5.6 Mb test that I understand how your system works.

    I will leave it to yourselves if you regard the earlier behaviour to be a bug or not.

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    JotForm Support

    Answered by Charlie on June 07, 2016 at 01:30 PM

    My end still shows that there are some file uploads stuck on your back end that is not associated with existing submissions, they still consume part of your upload space, just around 100 KB. I still consider this as a bug and we'll let you  know once this has been fixed.

    I believe the initial problem with the incorrect digits for the upload space storage was more related to the browser you are using, or might be that your account had just a a delay on adjusting the upload space. Anyway, in my end it shows 170+ KB and is far from the 100 MB limit that you currently have.

    For other concerns or questions, please not hesitate to open a new thread here in the forum.

    Thank you.