What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
File Uploads: Incorrect count of files and upload space limit on the form and submissionsAsked by mttobrien on June 07, 2016 at 12:02 PMYes, I am referring to the data uploaded. I have delete all submissions, but the value for storage used did not reduce. I have uploaded another single small submission, so total data should be just a few kb.
I will upload a 5 mob file, look at the stats, delete the submission with the 5 mob file and see if the storage used reduces.
I see there are 14 uploads on your form when I .
But you actually have one submission in your form with 2 files, they are 2 KB and 4 KB. And your upload space is 173.45 KB:
Let me forward this to our developers to have it checked and fixed. Apologies for the inconvenience.
My test with a 5.6 Mb file worked as expected.
Previously, I had deleted all submissions, expecting the storage consumed to go to zero, which it did'nt.
I am happy, based on the 5.6 Mb test that I understand how your system works.
I will leave it to yourselves if you regard the earlier behaviour to be a bug or not.
My end still shows that there are some file uploads stuck on your back end that is not associated with existing submissions, they still consume part of your upload space, just around 100 KB. I still consider this as a bug and we'll let you know once this has been fixed.
I believe the initial problem with the incorrect digits for the upload space storage was more related to the browser you are using, or might be that your account had just a a delay on adjusting the upload space. Anyway, in my end it shows 170+ KB and is far from the 100 MB limit that you currently have.
For other concerns or questions, please not hesitate to open a new thread here in the forum.