What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I change the main user on my account?

    Asked by hhills on June 07, 2016 at 01:03 PM

    Hello,

    I will be leaving my job in a couple of weeks and I need to change the main user on this account to my co-worker so that she can still access and use our forms in JotForm. Can someone please direct me on how to do that? 

    Thank you!

    JotForm hello and job
  • Profile Image
    JotForm Support

    Answered by Kiran on June 07, 2016 at 02:25 PM

    I see that your account is registered using the email address kcoe@caspercollege.edu. If you are using this email address, you may change the account email address from the profile section of your account settings so that the account can be accessed by them and any updates will be sent to them. 

    I see that the account is subscribed to Economy Yearly plan. If you need update any credit card information or billing information, you may use the following link:

    https://sites.fastspring.com/interlogy/order/s/INT150518-6660-79657S

    Hope this information helps! If you have any other questions, please let us know. We will be happy to help. 

     

  • Profile Image

    Answered by hhills on June 07, 2016 at 02:45 PM
    How do I change the user name? I basically need to change ownership to
    another co-worker.
    Holly Hills
    Office Assistant
    *Casper College*
    *School of Fine Arts and Humanities*
    307-268-2021
    800-442-2963, ext. 2021
    307-268-3023 (fax)
    Office: MU 137
    E-mail sent to or from this e-mail address is subject to the Wyoming Public
    Records Act and may be disclosed to third parties.

    ...
  • Profile Image
    JotForm Support

    Answered by KadeJM on June 07, 2016 at 04:00 PM

    You've asked a follow up question about the username so I have moved this to a new thread.