Can't see any photos from my form submissions, help?

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    Asked on June 07, 2016 at 01:16 PM


    We're hosting an art exhibit on June 13th and we were accepting submissions with a jotform embedded on our site.

    Everything was working great until we reached our submission limit and then for some reason we couldn't see any photos from the submitted forms (necessary for us to choose the art). We've upgraded our plan but still cannot see any photos. 

    When i click on the hyperlink for the photo I'm redirected to an access denied page.

    Any chance you know what's going on? This is really time sensitive and we really need access to those photos!




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    Answered on June 07, 2016 at 02:51 PM

    I can see that you have created two threads for this problem. My colleague will provide the answer to your question on this thread.

    Please avoid creating duplicate threads for the same issue, so we can provide the answer faster.