What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    HTML entities are shown in the form response

    Asked by Avital Aharon on June 07, 2016 at 02:22 PM

    We are getting weird characters as part of the form submission.

    Please look at the last 2 submissions for this form:





    Page URL:

  • Profile Image

    Answered by Ben on June 07, 2016 at 03:42 PM

    I took a look at your submissions Avital and I see the error.

    These are called HTML entities and it seems that they were added instead of single quote character.

    ...I'm also ...

    If you wish we can manually fix this for you, however I will raise this to our colleagues in order to check what might be happening in the back and possibly resolve the same (if not already).

    As soon as we have any updates we will let you know about the same through this thread, however do let us know if you want us to manually fix them for you.

  • Profile Image

    Answered by TanenbaumCHAT on June 07, 2016 at 03:45 PM
    Please fix - but also help prevent this from happening again.
  • Profile Image

    Answered by Ben on June 07, 2016 at 04:52 PM

    I have fixed them manually for you at this time and have previously raised this to our developers so as soon as they check it out and resolve the issue permanently, they will update you about the same here.