What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Changes

    Asked by longo on March 19, 2012 at 06:37 AM

    I've made a few changes to my forms but as yet they don't show on my live site, are you having any problems.

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    Answered by pinoytech on March 19, 2012 at 06:49 AM

    Hi,

    If you don't see the changes of your updated form in your website, please follow this simple steps:

    1. Logout to your JotForm Account.

    2. Delete browsing cache and cookies.

    3. Log back in and Re-embed your updated form in to your website

    Hope you find this information helpful and informative.

    If you need further assistance, please don't hesitate to contact us anytime.

    Thank you for using JotForm!

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    Answered by longo on March 19, 2012 at 09:17 AM

    Hello, Thanks for the reply, I tried your sugesstion which didn't work, the form on this page

     

    should have had the border removed and a trasparent background as per the preview. I have another form on the 'contact us' page which has had the border removed but the background isn't trasparent yet nor is the form floating left.

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    Answered by pinoytech on March 19, 2012 at 09:23 AM

    Hi,

    Can you provide screenshot of your updated form as well as the Form ID? So we can further investigate this issue.

    Thank you.

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    JotForm Support

    Answered by abajan on March 19, 2012 at 09:29 AM

    Hi longo

    Try editing the beginning of URL of the code embedded in your page as follows:

    Change:

    http://form.jotformeu.com/

    to:

    http://www.jotformeu.com/

    Forms at the first version are served via a CDN (Content Delivery Network) and the node nearest to your location may not be refreshing its content quickly enough.

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    Answered by longo on March 19, 2012 at 10:04 AM

    Thanks abajan that worked straight away.

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    JotForm Support

    Answered by abajan on March 19, 2012 at 10:06 AM

    Glad to be of service. Do let us know if you need help with anything else related to your forms.