What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I am not receiving an answer for my questions?

    Asked by FIAM on June 07, 2016 at 04:12 PM

    I have posted three question in the last 30 minutes with no answer, others have posted questions within the last 15 seconds and received answers, is this based upon level of account? i.e. free verses paid if so this should be stated upfront.

    My Questions
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    JotForm Support

    Answered by Welvin on June 07, 2016 at 05:12 PM

    All questions, whether they are coming from paid accounts or not are answered based on their order in this support forum. We have a tool that would automatically assign a thread to a support person and it picks the one from the top, oldest to newest. Others posted before yours. Anyways, we have already addressed your problems. Please check our reply to your threads.