Why I am not receiving an answer for my questions?

  • Profile Image
    FIAM
    Asked on June 07, 2016 at 04:12 PM

    I have posted three question in the last 30 minutes with no answer, others have posted questions within the last 15 seconds and received answers, is this based upon level of account? i.e. free verses paid if so this should be stated upfront.

  • Profile Image
    Welvin
    Answered on June 07, 2016 at 05:12 PM

    All questions, whether they are coming from paid accounts or not are answered based on their order in this support forum. We have a tool that would automatically assign a thread to a support person and it picks the one from the top, oldest to newest. Others posted before yours. Anyways, we have already addressed your problems. Please check our reply to your threads.