What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my form disabled?

    Asked by bayardmn on June 07, 2016 at 04:49 PM

    Can someone please take a look asap?


    Page URL:

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    Answered by KadeJM on June 07, 2016 at 06:03 PM

    Your form was disabled because your account was suspended due to possible suspected phishing since you have two suspicious fields for "account" and "admin fee|credit card".

    While I don't see an immediate threat I have temporarily reactivated your account for you.

    However, I would ask that you please tell us the purpose of this form, where you plan to use it, and what you plan to use those fields for?

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    Answered by KadeJM on June 07, 2016 at 06:04 PM

    Additionally, I also meant to point out to avoid this problem in the future please be aware of how you use fields and also please make sure they adhere to our Terms of Usage.

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    Answered by bayardmn on June 07, 2016 at 07:06 PM

    Thank you!! The purpose of this form is an easy way for a PDF document to be created using the fields above. Any information provided would be specific to this process only.

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    JotForm Support

    Answered by Mike on June 07, 2016 at 08:00 PM

    Thank you for provided information. We have whitelisted the current version of your form in our system.

    If you need any further assistance, please let us know. We will be happy to help.

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    Answered by bayardmn on June 08, 2016 at 09:39 AM

    Thank you!