What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not getting submission emails?

    Asked by omearallc on June 07, 2016 at 06:31 PM


    The first time I was having trouble getting submissions, it was because some of the emails were on the bounce list. I have double checked and they all should be off of it now. I also have deleted and re-added notifications to see if that would help. It is still randomly sending form submissions to some emails and not others - I also added the jotform sender emails to the address book of my emails. What else can I do do help with this problem? 



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    JotForm Support

    Answered by Kevin_G on June 07, 2016 at 07:24 PM

    You may try setting SMTP in your form, this may help you to avoid issues with emails: How-to-Setup-SMTP-for-a-Form

    But if the issue is still there, please provide us with the link to the form / forms so we will check them in order to find why emails are not being sent as they should.