What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I fix my payment method?

    Asked by victorfelix on June 07, 2016 at 07:35 PM

    I have embedded a registration form on my website that is linked to my paypal account. However when someone tries to make a payment they get this error message from paypal:



    We're sorry, but we can't send your payment right now

    Return to merchant and try a different payment method

    We are not able to process your payment using your PayPal account at this time. Please return to the merchant's website and try using a different payment method (if available).


    I've called paypal about this, and they're not able to help me.

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    JotForm Support

    Answered by Chriistian on June 07, 2016 at 09:12 PM

    Can you please try removing the paypal payment tool and reintegrate it again to your form? Furthermore, please check if the Paypal account used to process payments is in order. I visited some threads on paypal and it seems that this error occurs on individual accounts. If the issue still persists, please let us know. Regards.

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    Answered by victorfelix on June 08, 2016 at 11:45 AM

    How do I remove the Paypal payment tool and reintegrate it into my form?

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    JotForm Support

    Answered by liyam on June 08, 2016 at 12:58 PM

    Hello victorfelix,

    You can remove the Paypal payment tool and reintegrating it again simply editing your form on the form builder and delete the part of the form which uses paypal in it.

    After the deletion, try refreshing your browser, add again the paypal payment tool in it and proceed with adding your account username.

    if you have questions, please do let us know.